You can reach our customer support team any time by emailing info@zenvrastore.com or by filling out the Contact Us form on our website — we’re always happy to help!

Our support hours are Monday to Friday, and we aim to respond to all inquiries within 24–48 business hours.

Yes! We proudly ship to customers all around the world!

If you wish to change or cancel your order, please contact us at info@zenvrastore.com before we ship your package, but within 12 hours of placing your order.

After this period, your order may already be processed and shipped.

In that case, you can still return it under our 30-day money-back guarantee once received.

We accept all major credit and debit cards (Visa, Mastercard, American Express), and PayPal.

All payments are processed securely and encrypted for your protection.

Orders are processed within 1–3 business days after being placed (Monday to Friday).

During peak periods such as holidays or sales, please allow an additional 2–3 days for processing.

You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.

To provide the best prices and global availability, all orders are shipped directly from our international warehouse in Hong Kong.

We are currently working on expanding our logistics network to include regional fulfillment centers worldwide, ensuring faster and smoother delivery for all customers in the future.

Shipping typically takes:

• UK / EU: 5–10 business days
• US / Canada: 5–10 business days
• Asia / Pacific: 5–10 business days
• Worldwide: up to 25 business days

You’ll receive a tracking number once your order has been shipped.

High-demand periods may extend delivery times slightly.
Delivery times may vary depending on customs clearance and local postal conditions.

If your order has not arrived within 35 days of shipment, please contact us for a full refund or replacement.

All prices displayed on our website are tax-free in GBP (£).

Depending on your country’s import regulations, your local customs office may apply import duties, VAT, or handling fees when the shipment arrives.
These charges are determined by your local authorities and are not included in our prices.
Payment of these fees is the customer’s responsibility.

Zenvra is not responsible for delays or costs incurred due to customs clearance.

We offer a 30-day money-back guarantee from the date your order is delivered.

If you’re not satisfied with your order, simply email us at info@zenvrastore.com to initiate a return.

Returned items must be in their original condition and packaging to qualify for a refund.

Once your return is received and inspected, refunds are processed within 7–10 business days back to your original payment method.

If you haven’t received your refund after this time, please check with your bank or card provider, as processing times may vary.

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately at info@zenvrastore.com.
Include your order number and clear photos of the item and packaging.

We will review the case and arrange a replacement or full refund as quickly as possible.

Yes. All Zenvra products include a 6-month limited warranty covering defects caused by normal, intended use.
This warranty does not cover damage caused by misuse, physical impact, or water exposure.

If you experience an issue covered by the warranty, please contact us at info@zenvrastore.com with order number and clear photos of the item and details of the issue.

We’re here to help — just email us at info@zenvrastore.com
or fill out the Contact Us form on our website, and our support team will assist you shortly.